Wireless LAN (Wi-Fi)

Get Eduroam and EduroamCAT

The following steps will allow simple connectivity to Eduroam on your smartphone.

• Go to your app store and search “Eduroam”
• Select and download “Get Eduroam”
• Once downloaded, switch on your Wi-Fi for your mobile device
• Open Get Eduroam
• You will be presented with a search box, enter “UHI”

• You will now be presented with a login screen. Enter your UHI your ID in the style of ‘userID@uhi.ac.uk’ and regular network password (if the connection fails, please check your ID and password are correct).

• Provided you entered the correct userID and password. You will then be displayed with a success message and your device will be automatically connected to Eduroam.

Please note that whilst on Eduroam, you will have internet access but no access to printers or scanners.

 List of device compatibility

Manual Configuration for Eduroam

You can continue to configure your network settings manually as below.

Android 10 (and below)	Android 11 (and above)	iPhone / iOS
	Individuals with devices running Android version 11 and onwards will need to be aware of changes to how they connect to eduroam. It is no longer possible to choose the “Do not validate” option in the “CA Certificate” dropdown. You can check and update your version of Android with the guidance on google support
Go to Wi-Fi in settings Select “Eduroam” For “EAP Method”, choose “PEAP” For “Phase 2 authentication”, choose “MSCHAPv2” For “CA Certificate”, choose “Do not validate” or “unspecified” Enter your Identity which is your StudentNumber@uhi.ac.uk Leave “Anonymous Identity” empty Enter your password. This is the same as your computer account. Tap on Connect	Go to Wi-Fi in settings Select “Eduroam” For “EAP Method”, choose “PEAP” For “Phase 2 authentication”, choose “MSCHAPv2” For “CA Certificate”, choose “Use system certificates” On Pixel Devices/ Android 14:  Set CA Certificate to Trust on First use If you have an option for “Online certificate status”, choose “Request certificate” status For “Domain”, enter “uhi.ac.uk” Enter your Identity which is your StudentNumber@uhi.ac.uk Leave “Anonymous Identity” empty On Pixel Devices/ Android 14:  Set “Anonymous Identity” to 'anonymous@uhi.ac.uk' Enter your password. This is the same as your computer account. Tap on Connect	Go to Wi-Fi in settings Select “Eduroam” Enter your Username which is your StudentNumber@uhi.ac.uk Enter your password. This is the same as your computer account. Select “Join” at the top right. If a certificate page appears, select “Trust” at the top right of the screen.

Troubleshooting for Android 11 devices

Removing current Eduroam settings

If you have previously set up your Eduroam connection without certificate validation, you'll be unable to connect after you've upgraded to Android 11. To reconnect, you'll need to remove the current settings for Eduroam. To do this please follow the below:

1. Go to "Settings" on your device and then "Wi-Fi"
2. Tap and hold Eduroam. choose the option for "Forget network" and continue.

Unmetered Connection for Android/Chrome OS

Check your connection is set to unmetered as Metered connection can cause connection issues. To do this please follow the below:

1. Navigate to Settings and go to the Wireless and network section.
2. Search for the Data usage option. Under that, scroll all the way down to the bottom and select Network Restrictions.
3. Look for the WiFi network of which you wish to change the data and toggle on the switch next to that network.
4. That’s it. You have successfully changed the required WiFi network status to UnMetered from metered connection.

Certificates

If you are having problems connecting using the settings above, you may need to download and install these certificates to your device and try connecting again.

• Root Certificate - AAACertificateServices
• Intermediate Certificate - USERTrustRSAAAACA
• Intermediate Certificate - GEANTOVRSACA4

Google have a helpful article on installing certificates

UHIvisitor and Govroam

Guest WiFi (UHIvisitor)

There is a WiFi guest service that is available to connect to for guests, this service is hosted by Sky (more info).

Click UHIvisitor SSID to connect to our guest Wi-Fi service.

If you are able to connect to this WiFi service but cannot get logged in please contact Sky Wifi Support on 0844 241 1909

Govroam

Visitors from organisations that participate in the Govroam service can connect to the Govroam wireless network in University buildings using the username and password provided by their home organisation.

If you have previously connected to Govroam at a different location, you may find that you will be connected to this automatically upon visiting a UHI building.

We’re sorry, but UHI IT Services can’t provide help with connecting to this service – visitors should contact their home organisation for help and advice.